After the success of implementing AURA (Southeast Asia’s first front-of-house Autonomous Service Delivery Robot) last December, MHR has developed a more specialised bot, AUSCA, whose job is to cook egg dishes at M Social Singapore’s award winning restaurant Beast and Butterflies.
All one has to do is place an empty plate on AUSCA and make a selection of how they want their eggs cooked — sunny-side up or omelette. AUSCA will then start making the egg dish by pouring some oil, cracking the eggs and frying them. After around three minutes, it will place the eggs on the plate and the dish is ready to be eaten. The eggs appear squarish due to the shape of the pan.
While AUSCA is currently only able to cook eggs either sunny side up or in an omelette, he will be programmed to offer more variations in the near future.
Mr Lee Richards, MHR Vice President of Operations (South East Asia) said, “The move to implementing technology in hospitality is more rapid in Singapore than in other parts of the world. The focus of Millennium Hotels and Resorts is to prioneer this initiative and help the industry, to work with technology and to invest in innovation so as to enhance guest experience and be ahead of times.”
With project management and financial support from Singapore Productivity Centre’s Hotel Productivity Centre Applied Research initiative, AUSCA was developed by Kurve Automation with industry guidance from Republic Polytechnic’s School of Hospitality.
“Singapore hotels face an extremely tight labour market. Such collaborative initiatives allow limited resources to fully concentrate on deepening guest engagement and satisfaction instead of labourious time-consuming tasks,” said Mr Ng Yu Lik, Principal Lecturer from Republic Polytechnic’s School of Hospitality.
MHR is looking into the possibility of rolling AUSCA to Singapore hotels under the Group, namely: Grand Copthorne Waterfront, M Hotel, Orchard Hotel, Copthorne King’s and Studio M. The company is also looking at further introducing cleaning enhancements to aid and assist the housekeeping department.